![]() ![]() ![]() The headset control buttons do not work when I use softphone. You can check if lowering the headsets volume over softphone causes the distortion to disappear.You can check if lowering the headsets volume causes the distortion to disappear.The sound in my headset is distorted or I can hear and echo. Check that your boom microphone is aligned correctly with your mouth.Check if your headset is selected as the default audio device on your phone or computer.To unmute, you press the mute button again. To mute a call you need to briefly press the mute button. ![]() Your version of softphone may contain its own volume setting controls.You can also use the volume on your computer to affect the volume heard over the headset.To adjust the listening volume, then you need to press up or down on the volume button, until you get your desired volume.To put a call on hold, simply press and hold the Call button until you hear a beep or voice prompt.To redial a number, simply double-tap the Call button.To take an incoming call, or to disconnect your call, you tap the Call button.When making a call, you tap the Call button and use softphone to dial your number.You can download the Plantronics Hub software for Windows, or Mac by visiting /software or go to You need to manage your headset settings on your computer using the Plantronics Hub: Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. The Dell WH3022 Pro Stereo Headset uses a USB Type-A connector to connect to your Desktop or Laptop computer. ![]()
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